Privacy Policy

Last updated on 23th February 2025

Overview

Bloom at Dusk operates the https://bloomatdusk.com website (the ‘Site’). The terms ‘we’, ‘us’, and ‘our’ refers to Bloom at Dusk.

The terms ‘user’, ‘you’, and ‘your’ refer to visitors, customers, and any other users of the Site.

This Privacy Policy describes the information we collect through this Site, and how we collect and use such information. Use of the Site, including all materials presented herein and all online services provided by Bloom at Dusk is subject to the following Privacy Policy. This Privacy Policy applies to all visitors, customers, and all other users of the Site. By using the Site or our services, you agree to this Privacy Policy, without modification, and acknowledge reading it.

How we collect personal information and why we collect It

The personal information we process is provided to us directly by you for one of the following reasons:

  • To provide products and services — Information you provide allows us to supply the purchased products and services, and respond to support needs.
  • To improve our Site — We may use feedback you provide to improve our products and services.
  • To run a promotion, survey, or other website features. To send Users information they agree to receive about topics we think will be of interest to them.

Information we collect

Email Addresses
We may collect your name and email address, but only if you voluntarily provide it to us. This may occur, for example, if you sign up to receive an email newsletter or free product from our Site. We will use your email address for the purposes for which you provided it to us, and also from time to time to send you emails regarding our Site or other products or services that we believe may be of interest to you. You may opt out of such email communications at any time by contacting us at HQ@bloomatdusk.com.
 
Your email address may also be shared with the technology provider we use in connection with the purposes for which you provided it, and that technology provider may also contact you from time to time.
 
Transactional data
We may process information relating to transactions, including purchases of products and services, that you enter into with us and/or through our Site (‘Transactional Data’). The Transactional Data may include your contact details, your card details, and the transaction details. The Transactional Data may be processed for the purpose of supplying the purchased products and services and keeping proper records of those transactions. We will share Transactional Data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries relating to such payments and refunds.ar.

Children Under 13s

We care about protecting the privacy of children. We won’t knowingly collect any personal information from children under the age of 13 without parental consent. Children should always get permission from their parents before sending any information about themselves (such as their names and email addresses) over the Internet, to us or to anyone else. If you’re under 13, please do not provide us with any personally identifying information. In the case we discover that a child under 13 has provided us with personal information, we will immediately delete this data. If you are a parent or guardian, and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.

International transfers

Bloom at Dusk is headquartered in the United Kingdom. Please be aware that the information you provide to us or that we obtain as a result of your use of our services may be collected in your country and subsequently transferred to the United Kingdom or to another country in accordance with applicable law. By using our services, you consent to the collection, international transfer, storage, and processing of your information.

Service providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our services;
  • To provide the services on our behalf;
  • To perform service-related services; or
  • To assist us in analysing how our service is used.

We want to inform our services Users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Sharing of Information

We do not share the information you provide to us with any entity outside of the service providers we employ. Your information will never be sold. We will, however, share your information if required by law as necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or property of the services, our employees or agents, or users or to comply with applicable law or legal process, including responding to requests from public and government authorities.

How long we retain your data

If you sign up to receive an email newsletter or free product from our Site, your email address is retained indefinitely until you withdraw consent.

If you purchase products and services from our Site, we keep the transactional data for six years. We will then use appropriate methods to erase the transactional data to prevent any unauthorised access or recovery.

Security

We maintain security measures to protect your personal information from unauthorised access, misuse, or disclosure. However, no exchange of data over the Internet can be guaranteed as 100% secure. While we make every effort to protect your personal information shared with us through our Site, you acknowledge that the personal information you voluntarily share with us through our Site could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorised manner.

Your data protection rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights including:

  1. Your right of access — You have the right to ask us for copies of your personal information.
  2. Your right to rectification — You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  3. Your right to erasure — You have the right to ask us to erase your personal information in certain circumstances.
  4. Your right to restriction of processing — You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  5. Your right to object to processing — You have the the right to object to the processing of your personal information in certain circumstances.
  6. Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

The above does not include any circumstances that we are obliged to keep the data for administrative, legal, or security purposes.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at HQ@bloomatdusk.com if you wish to make a request.

For European Economic Area (EEA) residents
If you are a resident of a country in the EEA, you have the rights, among others, to:

  1. access your personal data
  2. ensure the accuracy of your personal data
  3. the right to have us delete your personal data
  4. the right to restrict further processing of your personal data, and
  5. the right to complain to a supervisory authority in your country of residence in the event that data is misused

If you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your residence, your place of work, or the place of the alleged infringement.

You may exercise any of your rights in relation to your personal data by written notice to us at HQ@ bloomatdusk.com.

Our use of cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either ‘persistent’ cookies or ‘session’ cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use cookies for the following purposes:

  1. Authentication – we use cookies to identify you when you visit our Site and as you navigate our Site;
  2. Status – we use cookies to help us to determine if you are logged into our Site;
  3. Personalisation – we use cookies to store information about your preferences and to personalise our Site for you;
  4. Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our Site and services generally;
  5. Advertising – we use cookies to help us to display advertisements that will be relevant to you; and
  6. Analysis – we use cookies to help us to analyse the use and performance of our Site and services.

We use Google Analytics to analyse the use of our Site. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our Site is used to create reports about the use of our Site. Google’s privacy policy is available at: policies.google.com/privacy

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

  1. https://support.google.com/chrome/answer/95647?hl=en (Chrome);
  2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
  3. http://www.opera.com/help/tutorials/security/cookies/ (Opera);
  4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
  5. https://support.apple.com/en-gb/safari (Safari); and
  6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Please note that blocking cookies may have a negative impact on the functions of many websites, including our Site. Some features of our Site may cease to be available to you.

Third Party Links

Our Site contains links to third party websites and resources. These third party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these websites.

Changes to Our Privacy Policy

If you have any questions or concerns about our use of your personal information, please contact us at HQ@bloomatdusk.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: ico.org.uk